Support
You're not talking to a helpdesk — you're talking to us. The same team that built the platform handles your support requests directly.
Email Us
Send us a description of the issue — include which module you're working in, what you expected to happen, and what happened instead. For urgent issues (data loss, platform access, deadline-critical QAQC failures), mark your subject line as URGENT and we'll prioritise it.
Response within 1 business day, Monday to Friday (AWST)
Response Times
Standard Support
Within 1 business day
Mon–Fri, AWST
Urgent Issues
Same business day (where possible)
Mark subject line URGENT
Feature Requests
Reviewed weekly
We build with our clients
Quick Tips
Logging in
Geolytic uses secure magic links — enter your email on the login page and we'll send you a one-time link to sign in. No passwords to remember.
Not receiving your login email?
Check your spam or junk folder. The email comes from system@noreply.geolytic.com.au — ask your IT team to whitelist this address if it's being filtered.
New team member?
Your administrator adds new users from within the platform. Once your email has been added, you'll be able to request a magic link from the login page.
Finding the documentation
Full platform documentation — covering imports, QAQC, exports, and everything in between — is available from the help menu inside your Geolytic instance.
Platform Documentation
Full documentation — including import guides, QAQC configuration, and export workflows — is available directly within your Geolytic platform instance. Log in to your instance to access the documentation from the help menu.
Not yet a client? Get in touch